Frequently Asked Questions - Support
- Why are there duplicate local pages of my business?Sometimes Top4 can have more than one local page for your business (our sincere apologies). Normally an SEO company may have added in a basic local page If you already have a correct local page, just submit the incorrect duplicate for removal on our Contact Us page.
- How do I remove copyrighted material/private info?If you have found a copyrighted photo, blog or other material being used on our site and you do not have authorised use of this material, we will remove the material.
- Why can't I find my listing?If you have trouble finding your listing, here are a few possible explanations as to why that happens:
- Check your login details. You may have multiple logins and have signed into the wrong one. If that is the case, sign out and sign in again.
- Recency: A listing that has just been published may sometimes take a few minutes to reflect in our domain. That is completely normal. Just try again in a couple of minutes and you should be able to view your listings. The mobile version also updates after 24 hours.
- Orderly: With every new listing, the preceding ones go a step down the ladder. It is possible that your listing is pushed out of the first page. In that case, you can upgrade your plan to the top of the category.
- Technicality: Although extremely rare, it could be possible that our server is having technical issues in updating the listings. Get in touch with us through our Contact Us page and we will have someone look into it immediately.
- Why can't I login?We're sorry, you're having trouble logging in. Have you tried resetting your browser? Oftentimes, this will immediately clear up any login troubles.
Here's the solutions:
- Reset your browser - Cache/cookie issues tend to cause most problems with login.
- Try a different email - You may be using the wrong email to log in. Try to recall the email you used when setting up the account.
- Claim the Listing - It sounds silly but you might be trying to access an unclaimed business listing. In this case, just visit the listing page and click the option to claim it! Or request to remove it if you find that it's a duplicate.
- Carefully enter your password and remember passwords are case sensitive. If you think you have forgotten your password, click here to reset.
Still can’t login?
If all else fails you can always contact us at [email protected], we’ll take care of the rest. - Why did I stop receiving Top4 emails?You may accidentally have opted out of our email system. Click here to check your email status and opt back in if needed. Remember, you can visit your Email and Marketing Preferences to manage which emails you receive. If you still aren't receiving emails, make sure your email client is not spamming us (check your junk mail!)
- Why won't Top4 take my email?If you are having trouble entering a login email or editing a login email, it's probably already on file for another listing. Each listing must have a unique email and unfortunately removing an old listing does not remove the email from our system. Try using a different email, this should solve the problem.
- Why can't I sign up for Top4?If you're having trouble signing up on Top4, it's because your business may already have been signed up on Top4. If this is not the case, the email you use for sign up may already have been used for another local page on Top4.
- How do I contact support?You decide what is most convenient for you!
Our customers can communicate with us through a variety of channels. You can reach us by email at [email protected], or by logging into your Top4 account and sending us a message. - What can support help me with?We can assist you in any situation. We are here to assist you in your use of our platform. If you have any questions about your account, your profile, leads, technical issues, or simply want to learn more about how we can help you grow your business, please contact us.
- How do I increase my Google ranking?Among other things, your Google ranking is determined by the frequency of your business name, and words relevant to your business are mentioned on your Top4 local page. Your customers will also describe your business using different words - which can make your listing rise up in Google for keywords you might not have thought of by yourself. Make sure you add relevant keywords to your local page in the keywords features. You can add up to 30 keywords with our premium plan.
Also, doing regular updates such as adding pictures, products, promotions, or article posts on your local page could raise your Google Ranking. Consistent posting will send signals to Google that you proactively manage your listing. The more updates that you do, the higher you’ll rank in Google searches. - When I search in Google for my business, my Top4 local page comes up. Why is this?Top4 is a location-based marketing platform that integrates with social media and Google My Business analytics. Top4 helps retain clients by assisting the website in achieving and maintaining a position on Google's first page.
Furthermore, people searching for keywords related to your business (including your business name) are more likely to come across your Top4 local page (even if you have your own website). The more updates your local page receives, the higher it will rank in Google. - I've updated my local page, why it doesn't change on the mobile version?If you make any changes to your Top4 local advertisement, our system converted it into an amp website. This process can take up to 24 hours depending on the current requests.
- How to delete cookies?To learn how to delete cookies from your browser, please visit the relevant links below. Keep in mind that clearing all cookies on your browser will sign you out of all websites, not just Top4.
