Gardening - Round Mountain, NSW
Coastal Turf is a family owned and operated private business that has been servicing the Tweed and Gold Coast turf industry for the past 17 years.
As a family owned and operated business we are all very aware that it is not only our business name on display every time we sell a slab of turf, but also our family name and reputation. This conviction sets us apart from the larger farms as both the quality of the Turf we provide to our customers needs to be of high standards, matched by high levels of customer service.
Service is an intrinsic part of Coastal Turf. At Coastal Turf we believe that a Positive relationship is formed between our customers and ourselves. Like all relationships, this means taking our time to get to know their needs and expectations. Our relationship starts even before a phone call, with our webpage and other forms of advertising starting the conversation. After the phone call or email, we provide quality turf, delivered to them at a time that suits the customer. We make sure their grass is placed on the ground as close as possible to the desired area for their ease of installation. All these services cement our relationship.
If the customer chooses to continue or expand their relationship with us, Tony the Turfman performs our professional installations and aftercare. Our customers do not feel they are forgotten after the sale. We encourage our clientele to call back even years after they have purchased their new lawn from us for expert advice and aftercare. Talking and chatting with our clientele on the phone and in person is a real joy. I learn so much from them, and I believe we pass on current knowledge to them. At Coastal Turf, we believe the best form of advertising, and compliment, is a recommendation from family, friends, or neighbours who are our satisfied customers.
Coastal Turf encourages at phone-contact customers who are unable to make a firm decision on the best variety for their new lawn, to come down to our farm and touch and smell the grass. We are also happy to go to clienteles’ home. This way we can recommend the best grass for their new lawn. We also take our sample pots for customers who can touch and see the grass at home to choose from. In this modern area of Smart Phones, a mobile picture of our paddock straight to a customers’ phone is a great form of communication. Whether it is of the paddock where their new lawn will come from, or if it is the client sending me a picture of a problem they are having. At Coastal Turf we supply the time requested by an individual to ensure they receives the Right Grass for their new lawn.